I sent the identity verification documents 3 weeks ago, and had absolutely no update about that... Meanwhile, I can receive money, but I can't use it or transfer it on my Bank account... Normal or not?
You need to contact customer services to resolve any limitation or account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
