I got scammed . Please help

[FJ9]

I did a purchase and then I felt that it’s a scam at check out because the receiver information popped out as a gmail address and not the same website that I bought from . I opened a dispute that I want to cancel it and I put the reason unauthorized. Didn’t know what to do on the spot. I actually paid them . They closed the case saying that it was authorized . Now the seller updated the PayPal profile saying that it is shipped and received and actually I didn’t receive anything . What can I do now ? I am trying to open the dispute again for the same transaction , it’s not letting me create a new one.

[kernowlass]

@FJ9 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[FJ9]

I can’t find any ways to contact them . Do you know any email address ? Thank you

[kernowlass]

@FJ9 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Adico2003]

Hi 

Same thing exactly happened to me this morning. I have also opened a dispute on this , also  reported the seller on my Instagram ad as fraud and let the real brand know who he is and how well he is imposing to them.

I did open a chat with live agent with PayPal in Facebbok and the agent was very friendly and reassured me they will look into my request as soon as possible, I will follow up with them tomorrow to see what is the status. Strongly suggest for you to contact live chat on Facebook.

https://www.facebook.com/PayPal