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How to reopen a closed disputed case

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johlin
Contributor

Where did you find a phone number???

How to reopen a closed disputed case

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PayPal_RebeccaN
Moderator

Hi @johlin

 

Welcome to the PayPal Community. 

 

I am sorry to hear you are having issues with a PayPal case. 

 

Click 'Help' or 'Contact Us' at the bottom left of any PayPal page for contact options available for your country. 

 

Also, you can contact us via Facebook or Twitter.

For Twitter: @AskPayPal

For Facebook: https://www.facebook.com/PayPa

 

Thank you! 

- Rebecca 

How to reopen a closed disputed case

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moniGO
New Community Member

I don't think they do. Paypal is not a good avenue for protecting your money. It's actually quite the opposite. There is no help at all with fraud. They seem to be on retailers' side NOT their customers. I am so disappointed with Paypal for allowing someone to fraudulently take my money and they offer no help at all. Now I stumble upon this thread and find out that this problem is universal. Shame on you PayPal. 

How to reopen a closed disputed case

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EastTexasGirl
Contributor
I'm having the same problem. I filed a claim with paypal twice and both were denied because they contacted the sellers and both sellers said my pkgs had been shipped. The pkgs were shipped all right but neither one was what i ordered but had the same tracking number as what i had ordered. 1 was a pool pump for $62.58 and i received 3 masks instead and 1 was a outdoor utility wagon for $20.98 and i received a little pink bag with rabbit face on it. PayPal will not let you discuss a closed case with them to let them know you didn't receive what you ordered. The seller gives you long enough to file a claim then gives PayPal proof it's been shipped, they deny your case then your item comes in the mail and it's not what you ordered. Now PayPal won't discuss it with you anymore. All i want to do is show them what i received from what i ordered. What a rip off.

How to reopen a closed disputed case

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alexationofsort
Contributor

That it true, if Paypal wants to remain credible and relevant, they should be aware to the new moduses that overseas sellers do to make money. I am from the Philippines and there are thousands of online buyers being victimized by these unscrupulous sellers. Her in the Philippines, they have allowed COD on online orders. When it arrives, you check if your order is correct, if not, do not pay. That way you are not help hostage by these thieves.

How to reopen a closed disputed case

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alexationofsort
Contributor

As far as i know, paypal does not open closed disputes, no matter if there is  new problem that arises later on in the transaction. They will not hear any of your explanations of stories, some of the customer assistants just shut you out and end the conversation and leave you hanging. They will ask you to deal with your credit card company. 

 

I think Paypal should start reviewing many of their policies to make sure they are relevant to the times. Remember we are in a pandemic and there are people everywhere eager to earn a quick buck even if it means cheating on an innocent buyer.

How to reopen a closed disputed case

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amyames2018
Member

I am going to quit using PayPal all together.  I use them to help protect against fraud with my online purchases and they are easily conned, it seems.  I can't re-open a dispute that they closed because the seller provided tracking info that was not correct.  How do you protect against a tracking number, when the box did arrive, but with only one of the items I paid for?  I got scammed and PayPal is no help. 

How to reopen a closed disputed case

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Revo_111x
Contributor
Yeah I didn’t get any help either I tried to dispute my case re submitted it and still nothing! But I noticed below your comment here someone has disputed it by written a letter to Paypal. All my info is on my phone and I don’t have internet nor a PC to do any of that. I did save all my info even from the website. But if you go to it now it’s closed down but I’m sure they opened it in another website under something else. 🤷🏼‍♀️

How to reopen a closed disputed case

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KhanadaSC
Member
They just did that very same thing to me (seller advertised a solar pool skimmer and the only package that arrived that wasn’t specifically ordered was a makeup brush). PayPal has closed the case as the seller claims I’ve received my item, yet I have not, and they run a similar scam with comments on the various new advertisements stating a similar issue, demanding shipping paid to return to China. Shame on you, PayPal. This is hardly what I would consider protecting your customers.

How to reopen a closed disputed case

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johlin
Contributor

This is almost exactly what happened to me! I ordered two electric bikes but received two N95 face masks!!!! I paid US $139 per bike and the scammers sent me $1 worth of crap I don't need. I made the mistake of not providing many details because I thought I'd have an opportunity to give more later. The Chinese company proved that they "delivered" something so my case was closed and now I have no idea of how to dispute this. My blood pressure is through the roof!!! What can I do???

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