I bought an item on depop and paid through paypal as a guest as I did not have an account. The item was never sent and the seller has never responded to any attempts to contact them.
I made an account with the same email I used as a guest in an attempt to open a dispute, but I can't see the transaction on my account, so paypal won't let me. I have the transaction ID. I also tried opening a dispute using the chat bot but it said it can't find a transaction with that ID?
If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection. So If you need help for a guest buyer transaction then you can;
1. Phone Paypal customer services and see if they will help you. OR 2. Contact your card issuer for a chargeback.
Advice is voluntary. Kudos / Solution appreciated.
