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Funds on hold. Unable to provide proof of purchase from supplier because I sold my own made product.

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Radvis
New Community Member
Posted on

Hello,

Funds on hold. Unable to provide proof of purchase from supplier because I sold my own made product in wix.com.
I know I should have used PayPal business account in a first place, but before I changed transaction receiving PayPal account from personal to business in my online store I already had one purchase from the client while I was kind of testing if everything is working. 3 weeks have passed and funds are no longer on hold, but my personal account still has restrictions to transfer those funds to my bank account from PayPal. How can I provide proof that the product is my own made or should I refund to client and ask to make a transfer once again which would go to business account now?

1 REPLY 1

Funds on hold. Unable to provide proof of purchase from supplier because I sold my own made product.

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PayPal_Joy
Moderator

Hi @Radvis,

 

Welcome to the PayPal Community!

 

I'm sorry to hear that your account is limited. I can understand how concerning and frustrating this would be. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
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