Welcome to the PayPal Community! We're glad to have you here. This is concerning to hear and we would be happy to assist you. If you have not already filed a dispute, we would recommend doing so by visiting this link: https://www.paypal.com/smarthelp/article/faq1344. Our claims process is an arbitration service we offer to help resolve disagreements between buyers and sellers. We review all cases objectively and with the intention of making a fair decision based on the verifiable information that is available at the time. I hope this helps you out!
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