Dispute manipulation

[Tomatoking]

Having raised a dispute, the seller (from China) left it to the final day to offer a refund for the faulty product, with a condition of receiving the item back within 7 working days. No offer of covering the costs. I have no way of engaging with PayPal as the next step is for me to enter the shipping reference. What should I do? Thnx

[kernowlass]

@Tomatoking 

You need to send it and add the tracking number if that is what paypal have told you.

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.