I ordered something and the package is marked as delivered and was left at the front door, however I received nothing. I contacted the building office and nothing.
-I contacted UPS by phone [Removed. Phone #s not permitted]
-Said “track package” and spoke the tracking number and my zip code
-It stated it’s delivered (no surprise)
-I then said “speak to agent” and was transferred to a live agent
-I told her that the package was marked as delivered but didn’t receive anything.
-She asked for the tracking number and my address and was informed that my address was not the same as the shipping address and I should contact the shipper.
I reviewed my Paypal transaction and my address is entered properly. I started a claim with Paypal and was denied by Paypal after the shipper escalated it and was favored because the package was marked as delivered. What are my options now?
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary. Kudos / Solution appreciated.