Cant find the "I want to report unauthorized activity" option

New Community Member

Hello, I am following these instructions to report an unauthorized payment:


They are in this link:


  1. Go to the Resolution Center.
  2. Click Report a problem.
  3. Choose the payment you want to report and click Continue.
  4. Choose "I want to report unauthorized activity."
  5. Follow the steps to report the payment.

Step 2 takes me to a list of the payments, Then I choose the transactions per Step 3, but in that screen I can't find the link "I want to report unauthorized activity" referred to in Step 4.


Where is it?




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