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Can you dispute a friends and family payment?

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jnguyen2cee
New Community Member
Posted on

If you send a payment thru Friends and Family, can you file a dispute or claim?

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Can you dispute a friends and family payment?

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PayPal_Adrian
PayPal Employee

Hi everyone,

 

Payments sent through the Friends and Family option are not eligible for Buyer Protection at this time.

 

If you are paying for an item, goods, or service, we strongly recommend against marking it as Friends and Family.

 

So, stay safe and don't use this if you're purchasing something - you might be hurting yourself in the long run Smiley Sad

 

- Adrian

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Can you dispute a friends and family payment?

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PayPal_Adrian
PayPal Employee

Hi everyone,

 

Payments sent through the Friends and Family option are not eligible for Buyer Protection at this time.

 

If you are paying for an item, goods, or service, we strongly recommend against marking it as Friends and Family.

 

So, stay safe and don't use this if you're purchasing something - you might be hurting yourself in the long run Smiley Sad

 

- Adrian

Was my post helpful? If so, please give me a kudos!

Did my post solve the issue? If so, please accept it as a solution!

View solution in original post

Can you dispute a friends and family payment?

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snowshoe
Frequent Advisor

And if someone claims an "authorized" transaction - that could be a game changer.

Can you dispute a friends and family payment?

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gerg04
Member

Hello snowshoe!

 

I know this comment is old, but I see you're a very helpful part of this community and was hoping you could clarify what you meant by "And if someone claims an "authorized" transaction - that could be a game changer."

 

Basically, my wife sent a FF PayPal to someone who likely scammed her, we ended up with a strange line item on our bank statement this morning. After Googling I ended up here and saw your comment. I was hoping you could give more insight as to what you mean and whether or not I should be worried that someone "Claimed an authorized transaction" ?

 

Thanks for your time and I hope you and yours are staying safe out there in these unprecedented times.

Can you dispute a friends and family payment?

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apple289
Contributor

I was scammed from some buyer and they ask me send him money as friends or family and I did do it. Now, I fill a dispute but like you said you cannot guarentee I can get my money back right? Is there anyway I can report Fraud Protection or get my money back? I'm really frustrated now. Please help.

Can you dispute a friends and family payment?

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Saginaw
Contributor
Friends and family payment scams seem to be on the increase as since it happened to me, I’ve heard of so many others. There needs to be some protection for this as someone is getting very rich, very easily.

Can you dispute a friends and family payment?

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xtreme4x4Parts
Contributor
I'm actually glad this family and friends payment method exists. When not selling on ebay, like kijiji for example, it gives sellers protection for once. Any buyer can claim their purchase sucks and send a brick back to the seller instead of the item bought, as long as they have a tracking number they'll win the dispute. So when people contact me and ask if I accept paypal, I tell them yes but family and friends payment only. If they refuse then I tell them I will list the item on ebay then and they can buy it there, where I can scan their feedback.

Can you dispute a friends and family payment?

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placemat
Contributor
I agree completely. If someone insists on paying with PayPal outside of eBay, then friends and family payment is the only option, otherwise they can look elsewhere. There's no protection for sellers at the moment using the standard payments option.

Can you dispute a friends and family payment?

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akasharoranow
Contributor
The problem is - I just had someone successfully dispute and win a case where they sent via friends and family. They just claimed unauthorized access or some crap. The decisions are always in the favor of the buyer - ridiculous. Even with friends and family there is no way to be safe for the seller. I will not be accepting any payments by PayPal for sure.

Can you dispute a friends and family payment?

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PayPal_MariaI
Moderator

Hello, @akasharoranow!

 

Thank you for reaching out to us through the Community!

 

When buyers open an unauthorised transaction case for a 'friends and family' payment, the agents review the account and only accept the case in the buyer's favour if they find evidence of unauthorised activity. 

 

Regards!

María. 

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