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Can’t upload documents to get rid of my limitations

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Criterion26
Contributor
Posted on
I can’t upload my registration document. I always get a technical difficulties message appearing. I have called customer service but all they do is pretend that they are helping and never do anything. Can anyone please help.
1 REPLY 1

Can’t upload documents to get rid of my limitations

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PayPal_RebeccaN
Moderator

Hi @Criterion26,

 

Welcome to the PayPal Community. 

 

For some of the error messages when uploading a document, see: https://www.paypal.com/smarthelp/article/faq4455 

 

Upload Tips

  • Before uploading, check that your document:
    • is legible
    • shows all four corners of the document
    • doesn’t have the information blocked out or covered
    • matches the name/address/business info in your PayPal account
    • is the minimum size of 30kb
  • Turn off the flash when taking a photo to avoid glare on your document(s)
  • For any ID cards, upload a photo of both the front and back of each card
  • Your proof of address document must be dated within the last 12 months

Thank you. 

 

Rebecca 

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