Can’t upload documents to get rid of my limitations

[Criterion26]

I can’t upload my registration document. I always get a technical difficulties message appearing. I have called customer service but all they do is pretend that they are helping and never do anything. Can anyone please help.

[PayPal_RebeccaN]

Hi @Criterion26,

Welcome to the PayPal Community. 

For some of the error messages when uploading a document, see: https://www.paypal.com/smarthelp/article/faq4455 

Upload Tips

• Before uploading, check that your document:
  • is legible
  • shows all four corners of the document
  • doesn’t have the information blocked out or covered
  • matches the name/address/business info in your PayPal account
  • is the minimum size of 30kb
• Turn off the flash when taking a photo to avoid glare on your document(s)
• For any ID cards, upload a photo of both the front and back of each card
• Your proof of address document must be dated within the last 12 months

Thank you. 

Rebecca