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Recently bought an item from an auction on buyee.jp, a 3rd party proxy website that handles the item transactions. I decided to sell the item on grailed.com which is a prominent company in identifying fake item on their listing. I have put a listing of the item on grailed, and a few hours later they I received an email saying that the item is a replica and cannot be sold through grailed due to their zero tolerance policy on fake item. Now I want to dispute a claim for unauthentic item or "item not as describe" via paypal. Can I use the email evidence from grailed saying that the item is indeed a fake and how likely am I able to get a refund?
Thank you for the reply, I will definitely try to open a dispute here. However, I have been made aware that I have to provide some proofs to say that the item is indeed unauthentic. I have an email from an authorised 3rd party reseller company (grailed) saying that the item is indeed unauthentic. Can I use this as your "proof of certificate"?
Also, the item is currently on custom and I have to pay the hefty fees for a fake item.. I no longer want the item since it is fake. Whats the best way to proceed from here since I no longer want the item? (1) Pay the custom and claim for unauthenticity or (2) Not paying the custom and claim for item not received?