Blocking bad buyer

[khurasanminis]

I have a repeat customer who always claims items are missing when they’re not. He games the PayPal dispute resolution process, which is extremely pro-buyer. It’s become so bad with him I just refund him when he orders, and so I go out of pocket for the fee. He just immediately reorders again. How do I block him? There are instructions on the PayPal site, but (surprise surprise) they don’t work.

[PayPal_JonK]

Hello @khurasanminis, 

Welcome! Thanks for visiting PayPal's Community Forum. Sorry to hear you've run into some issues with a fraudulent buyer recently, I can understand how that must be a bit concerning. Are these the steps you're referring to: How do I block another PayPal user?

If so, and those aren't working, please reach out to our Customer Support teams to see what options may be available. I might recommend trying our support through one of Social Media channels first. 

Best wishes!

 - Jon K