**Bleep** Scammed by *XINRUNSHANG XIN. How do I get my money back?

[dutoit111]

I ordered a Laser **bleep** engraver from *XINRUNSHANG XIN but received the wrong article. The tracking number was RU846114505NL.

The cost of the article was $26.50. I only later discovered that this specific engraver actually sells for approximately $800 at other online shops.

I complained about receiving the wrong article and they asked for a photo of the wrong article. I did that and was assured I would receive the real article within 15 to 35 days. When nothing happened I emailed them to <Removed>. Their excuse was it was sent to the wrong address. Again I waited and then started emailing them again but have never since received an answer from them although I tried many times.

Then I realized I was scammed.

I then started reading about other people who have had the same experience and have complained to PayPal.

Why did PayPal not warn me against these scammers and how am I going to get my money back. R593.42 is not to be just wasted.

[kernowlass]

@dutoit111 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[dutoit111]

You have not given me any hope of getting my money back. If you can't help me, say so.

[kernowlass]

@dutoit111 

I have told you how to open a dispute, up to you if you decide to do so or not.

No one can do anymore for you, up to you READ how to do the above and follow the advice VOLUNTARILY given, so...you're welcome.