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Purchased a Sirius radio receiver with a Lifetime subscription which lost its subscription 7 months later. Contacted the seller and they quickly sent me a replacement and I returned the original one to them using their label. Now the replacement has lost its Lifetime Subscription. The company was provided the SID number and responded they could not find a record of the sale. They asked for the date of sale which was provided and I explained this was the replacement head SID not the original since I no longer had it. Since that time, there has been no response from Bestdeal1961.
Contacted Ebay and the customer service person said they must be a good company because they had high ratings. Are they kidding? Not sure the person I spoke to has ever realized those ratings are done just after the product arrives not later when a problem occurs. I just found this forum so maybe there are lots of others having trouble with this company.
Lifetime warranty means every time you have a problem with the product and a defect from manufacturer "for example it didn't deliver what it's supposed to deliver" You're entitled for a replacement, But the catch it's always one replacement. But you can always dispute the charge and let PayPal investigate, PayPal can do what we can't do, They have more power
The radio receiver works just fine, it is just the Sirius Lifetime subscription has run out. This being the second time it has happened is very aggravating. PayPal said there was nothing they could do.
The PayPal customer service person, Maybelean Joy (they sent me a her name on a survey) was a real piece of work. All she could say was the seller had great ratings. Yeah they do, but we rate sellers when we first get items.
The seller has never contacted me about anything since I sent them the sales date information.
I'm sorry to hear that you've encountered difficulty with a subscription where you are no longer receiving the service. If you paid through PayPal, a dispute through PayPal would be able to be opened within 6 months of the purchase date. I regret that if 7 months has elapsed, a dispute could not be opened.
I'm sorry for the inconvenience.