Asking for information which I don't have

[Spooooky]

hi I sell online items and I was limited for no reason. I provided information about what I do for the shipping I provided proof the person saying they got the online item and it said "The document you submitted is illegible. You need to submit a clearer document."

[kernowlass]

@Spooooky 

All they want is a clearer copy of what you already sent?