I was sent money from an account that I don't know. Two transactions, one for around $10 and another for around $140. I never check my PayPal because I don't use it for anything, and the account that sent me money disputed the charges. This left my account with a negative $15 balance. I paid the $15 and attempted to resolve why I was on the hook for things when I didn't sell anything, didn't request funds and just had my account have a drive-by deposit and dispute that I never initiated. I've looked into limiting visibility and searchability of my account, but that still doesn't seem like it would have prevented this.
My account is now limited. I've attempted to upload documents, but I can't add money from my bank account or my debit card. My account is "Zero" but in the restore account spot, I still need to "resolve" negative balance.
The customer service has been non-existant. I feel like I'm the one suspected of something wrong, and I've attempted to see why I'm the one that needs to resolve things. I get nowhere from the AI chat and email is always a canned response.
I can't even close my account at this point because of the lack of customer service and overall frustration. $15 shouldn't require more than an hour of my time. I've been able to utilize different payment methods now, and will not use PayPal until I can get a resolution. Even then, they are big enough to not worry about losing a small time customer like me, and I don't think I'll actually talk to a human...
Has this happened to anyone else, and how did you get it resolved?
