canceling unauthorized transaction was rejected

Simonyuk1234
New Community Member

My account occurs 9000USD unauthorized transaction by hacker and i ask paypal to cancel and refund, but paypal reject 1 transaction and allow the shop to the goods to hacker, why is it ??? i am really angry , i haven't use paypal for a years and it happens on me..

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Simonyuk1234, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

 

- Siobhan

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