Why did I receive an email saying "Your payment info has expired" when all is current and valid?
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I have had and use PayPal for quite a few years now and today I received an email with the subject "Your payment info has expired" when all is current and correct. The credit card associated with the account does not expire for 3 years from now.
Anyone have a clue why I received this email and/or what can be done about it?
Anyone else get this erroneous email?
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Fraud & Phishing
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Same. It seems more like some type of misfired "Promotions and News" email than a legitimate PayPal notice for a payment type. I am not sure what's happening here but it seems suspect. It did legitimately come from PayPal though.
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I got the same email today. Just made a PayPal purchase yesterday without a problem. I didn't click on anything, and I don't trust the email.
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![Moderator Moderator](https://www.paypalobjects.com/webstatic/icon/pp32.png)
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Hello @BigRich1, @bucs1111, @JL0604,
Welcome to the PayPal Community Forum! I'm sorry to hear you've received a potentially suspicious notification. Here's a great Help Center article you may find useful: How do I spot a fake, fraudulent, or phishing PayPal email or website? If you're still unsure, you're welcome to reach out to our Customer Support teams for further clarification.
Best wishes!
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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In inspecting the headers on the email it definitely seems to have come from PayPal infrastructure. Had to hack this apart a little to get it to pass the post content filters. It keeps removing "phone numbers" that are not phone numbers 🙂
Received: from [removed] ([removed] [removed]) by mx.google.com with ESMTPS id b18-20020a637152000000b00534784002afsi5756818pgn.8 for <••••••••••••• @ gmail.com> (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Mon, 05 Ju.......-0700 (PDT) Received-SPF: pass (google.com: domain of bounce-6_html-33120 client-ip=[removed];
> ipinfo [removed]
Core
- IP [removed]
- Anycast false
- Hostname [removed]
- City San Francisco
- Region California
- Country United States (US)
- Flag
- Currency USD ($)
- Location [removed]
- Organization AS14340 Salesforce.com, Inc.
- Postal [removed]
- Timezone America/Los_Angeles
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To PayPal_JonK ,
You may be a PayPal moderator but I know a phishing email when I see one.
The email saying "Your payment info has expired" came from "paypal.com". So, unless paypal.com has been hacked, it is not phishing spam.
![](/skins/images/AA20A6B452EE58300D92CF5D0EBF487C/responsive_peak/images/icon_anonymous_message.png)
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