Unfortunate Outcome: Case Settled in Favor of Scammer/Buyer - Seeking Support and Advice

[catredcat]

Dear PayPal Community,

I want to share a recent experience I had with a customer dispute regarding a digital product I sold. Unfortunately, the case has been settled in favor of the scammer/buyer, and I'm feeling frustrated and in need of support and advice.

Here's a brief overview of the situation: I sold a digital product through PayPal, and upon receiving it, the buyer expressed satisfaction and confirmed the successful delivery. However, several days later, the buyer initiated a claim, alleging that the product was not delivered properly.

I provided all the necessary evidence to PayPal, including screenshots of our previous conversations where the buyer expressed satisfaction, and proof of delivery on the same day as the payment. Despite this, PayPal ruled in favor of the buyer, and I'm left feeling unjustly scammed.

I'm seeking guidance from the community on how to handle this situation and what steps I can take to appeal the decision or prevent similar incidents in the future. Has anyone faced a similar experience? What actions did you take to resolve the issue?

I would greatly appreciate any advice, support, or insights you can provide. This situation has not only affected my trust in the platform but also my livelihood as a seller. Thank you in advance for your help.

Best regards,

[EdT3]

I had the same bizarre decision where my case against a vendor who supplied tool batteries with a capacity much lower than claimed, was dismissed.

Basicaily PayPal appear to support fraud, but by doing so, they open the door to copycat fraud that you could suggest as something you can do with their blessing, using their decision as "case law", I suggest you put in a complaint to PayPal citing the reasons for their bad decision, and their apparent support of fraud. Consider selling through other markets such as Facebook Marketplace, which is free. Consider other methods of payment and refuse to take Paypal. It's easy enough to take credit cards directly. Contact the financial ombudsman and trading standards. It's up to you how much noise you want to make.