- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I made a purchase that says "authorization pending" 5 days ago. The seller is not responding to inquiries.
Tried to cancel my order with the seller by emailing them twice, as per instructions on their website, but there's no response or any acknowledgement of my emails.
No phone number available (I know should have been a red flag). Not possible to cancel the transaction in PayPal and the transaction is not eligible for dispute resolution (I don't understand this). How do I get my money back?
Solved! Go to Solution.
- Labels:
-
Disputes & Chargebacks
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You’ll have to wait for the pending authorization to expire on it’s own then which could be a few days, up to 30 days. If beyond 30 days, then contact your bank or PayPal to void the authorization. If the transaction status changes to Completed, then your order proceeds as usual or can be disputed/chargebacked if necessary for non-delivery or not as described.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You’ll have to wait for the pending authorization to expire on it’s own then which could be a few days, up to 30 days. If beyond 30 days, then contact your bank or PayPal to void the authorization. If the transaction status changes to Completed, then your order proceeds as usual or can be disputed/chargebacked if necessary for non-delivery or not as described.
Kudos & Solved are greatly appreciated. 🙂

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Fraudulent in Security and Fraud Archives
- Options as a buyer to protect against eBay preorder scams in Security and Fraud Archives
- Do I need to escalate a pending case in the resolution center awaiting seller's second response? in Security and Fraud Archives
- Seller has made a new PayPal account, they cannot access the funds I have sent them. in Security and Fraud Archives
- What is Paypal Australia's contact email address for support? in Security and Fraud Archives