Scammer

[Jacenhuggett]

I have been scammed on Facebook through messenger as I was trying to buy Pokémon card. I have used pay pal but can’t get a refund. Having issues

[kernowlass]

@Jacenhuggett 

As long as you did NOT use the friends/family option then you would have buyer protection.

So did you open a dispute for non receipt of item and escalate to a claim?

[Jacenhuggett]

I used family and friends didn’t know what it was I thought that PayPal was safe I’ve logged the wrong despuite to I’m not happy with PayPal, first time I’ve used it, I remember saying to my self i will never use PayPal now the only time I’ve been scammed is on this. First ever purchase not happy

[kernowlass]

@Jacenhuggett 

Well if they were not a family member or close mate why  would you use that option?

Apart from the fact you are given 2 options when you send money and on only 1 of them does it say you have buyer protection ie goods/services.

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

You should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.