Reporting Unauthorized Charges for Meta Quest Game purchases

[Herbiebess]

My grandson made unauthorized purchases for Meta Quest games. I want to talk with the seller about how to prevent future transactions. Or if I can't talk with then seller, then I will dispute the charges. 

[kernowlass · Accepted solution]

@Herbiebess 

By all means contact the merchant and request a refund but if they do not respond OR refund then its unlikely you will win an unauthorised claim.

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you (or a family member) that made the transaction.
You are responsible for the security of your paypal account and should have it password protected so your grandson could not access it.