Private buyer asking to ship internationally with low declared value and multiple payments

aiersnmt
New Community Member
Got a (private) buyer asking me to ship a used item from UK to Italy and they are requesting that I declare the value on the package to be lower than the actual sale price for the item. They're also requesting to pay in two chunks, one is the declared value and one is the remainder. I'm all for sticking it to the man, especially for used goods for which tax has already been paid. But to my mind, this puts my Seller Protection at risk for two reasons: A) I need to provide proof of postage from the delivery company, which would potentially disclose the declared value and invalidate a claim by me. B) I need the payment in one transaction otherwise my seller protection is void. Am I right in my assessment about the protection? Should I pull out of this sale?
Login to Me Too
2 REPLIES 2

aiersnmt
New Community Member

I've shut this sale down, but I'm still interested in the answer to this.

Login to Me Too

PayPal_Meghan
Moderator
Moderator

Hello @aiersnmt

Thanks for asking your question on the Community! 

I'm sorry to hear about the concern this transaction has caused. We recommend accepting one payment for the full amount when selling an item. While I wouldn't be able to advise any information on a claim with a postal company, it would help with any cases opened within the PayPal Resolution Center. I recommend referring to our Help Center for more information on common scams and how to spot them as well as PayPal's Seller Protection Policy

I hope this helps! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.