Poor and unemphatic customer service

[danicanod]

Has anyone had a problem with money retention previously? I've been trying to get money out of one of my accounts and the customer service is pathetic... They asked for a lot of documents we gave yet we have no response about the status of our solicitude

[PayPal_Ayesha]

Hello @danicanod,

Welcome to PayPal Community Forum and thank you for your post!

I sincerely apologize for the experience you have had in the past with our customer service. Based on the information that you've shared it seems like your account is limited and I am sorry to know about it. When there is a limitation placed on the account, our dedicated team will ask you to submit some of the documents for verification. Once you submit it, we will review it and you will be notified within a couple of days. If it's been more than 7-10 days, kindly reach out to our customer support team through the available contact options on our website. Support is also available through Facebook private messages or Twitter direct messages.

Regards,

Ayesha