Paypal claims to have delivered my money but it hasn't been received. I created a claim that they quickly denied. I re-opened the claim with documentation and they denied it again stating "PayPal Purchase Protection only covers goods or services that weren’t delivered" Yet it wasn't "delivered" Anyone experience this also? What did you do?
It was a money transfer. Money was paid to me, I requested it moved to my checking account but it never appeared. Status says "Transfer complete" Jan 20th. I was denied the first time as they claim money was "delivered". I appealed the case and added my bank statement snip showing no receipt if the money. They closed the case again without any resolution stating: "The case was closed as this transaction is ineligible for PayPal Purchase Protection."
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, (during business hours you may also be able to message whilst logged out). 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
