PayPal Refunded the Customer After product Was Delivered to Them

[DJKUMA]

Bizarre right?

Hello, All. Have been trying to file a complaint, response, case, dispute about a particular sale but PayPal for some really weird reason is not allowing it. However, the US Post Service confirms the customer has received the product and paypal, 3 days later has provided the customer with a full refund. Including Paypal's share. I would just like to know what happened.

First time in 12 years have we seen this.  Has this happened to anyone else?

[trezeme]

Similar to what happened to me. I finally received an item late that I purchased on eBay, however I had informed PayPal of this issue a couple of days earlier and they gave me a complete refund, couple of days later the item arrived. Does PayPal get the money back from the seller? I ask as if they do then I will want to pay the seller for the item that eventually arrived. I suppose they do as if they didn't they would be out of pocket. I don't want the seller to end up with the money I sent to them for the original order plus receiving it again from me. Perhaps I should send a message to PayPal asking them about it.

[DJKUMA]

According to Paypal you have 10 days to do so. My incident happened on the 19th of February. I have been trying to open a case or dispute with the findings since 19th of February but Paypal is not allowing it. 

[trezeme]

I've explained to PayPal what happened and I've also informed the seller, so if none of them come back to me I see nothing else I can do as I've offered the seller the money back as the item did finally arrive. As it is ebay commerce that pays the seller I have nothing to use to even transfer the money back to the seller unlike the old days when you could use the sellers email address.

[DJKUMA]

It sucks that our options are limited in these situations. At this point it looks like the buyer got away with fraud here and ther is nothing I can do. And Paypal remains silent.

[Leeduggan96]

I've reached out to PayPal concerning merchandise I didn't receive and merchandise I didn't order. They did not help. I had to call my bank because the funds keep coming out of my account. 4 payments for 3 different items. I don't have or received some BS. NEVER AGAIN!!!

[DJKUMA]

Ultimately the bank is our last resort. 

[DJKUMA]

Re: Not Able to Dispute Claim - PayPal Community (paypal-community.com)