No option to accept partial refund

[Stelly76]

I have received an email advising that the seller has offered me a partial refund however when I log in to see my case there is no option to accept the refund.

[sharpiemarker]

@Stelly76 

Here’s how to accept or deny a partial refund:

1. Go to your Resolution Center. (The Resolution Center is accessible via the 'Help' link on the PayPal app.)  
2. Click Respond next to your case.
3. Accept the seller's refund offer or suggest a different amount.
4. Click Submit.   

You have 10 days to accept or deny a partial refund offer before it expires.

[Stelly76]

Hi thanks for your reply, there is no respond button next to my case

[sharpiemarker]

@Stelly76 

Let customer service know that you’re unable to accept the partial refund offered by seller:

https://www.paypal.com/au/smarthelp/contact-us      

Scroll down to click Message Us or Call Us option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter