Need to open a closed case

[ibrahim_saras]

PayPal asked for documents for a case I opened with them. I attached the document and sent it. However, they denied the case and closed it with the reason: you failed to provide the requested document. I cannot open the case again. What should I do? 

[kernowlass · Accepted solution]

@ibrahim_saras 

Contact them and appeal?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ibrahim_saras]

Thank you so much for taking the time and provide a detailed answer to my question. I appreciate it.