Moving funds from Paypal balance that has a limitation after moving from a country.

Winchester3
Contributor
Contributor

Hello, it has been a long while since I have used paypal, I was living in country (A) when I made the account, then I moved to country (B) and then tried to log into my account only to find it has got a limitation. I cannot provide the information needed to remove the limitation since I do not live in country (A) anymore. And it's quite impossible to change Nationality according to https://www.paypal.com/us/smarthelp/article/HELP210
SO I am kind of lost on what to do to be able to at least move the funds in my current balance to a new account. I have no idea what can be done about this and I hope someone will be able to provide me with some insight, thanks in advance.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Winchester3 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_RebeccaN
Moderator
Moderator

Hey @Winchester3

 

Welcome to the PayPal Community. 

 

I would ask that you please reach out to our customer service team for some more help with this! 

 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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