Money deducted from account, order not placed

876ellis
Contributor
Contributor
I tried placing an order twice. The order was never placed or confirmed. However, I am seeing where PayPal deducted the money from my account twice. How do I get my refund??
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@876ellis 

 

Depends on what it say on the transaction in your paypal account?


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876ellis
Contributor
Contributor
it said" this is a temporary authorization to ensure your payment method will cover the requested amount. your payment method will be charged when transactions is completed." That's what it said on PayPal
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kernowlass
Esteemed Advisor
Esteemed Advisor

@876ellis 

 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.


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