Item faulty, asked to prove by PayPal

Jonwhite1975
Contributor
Contributor

Hello, 2 weeks ago I purchased a model car from a website using PayPal, after Xmas I decided to start using the car, on first use a part broke and also the heat from the engine melted some parts on the vehicle, I filed a claim with PayPal and they have now asked that I prove it,they wrote something along those lines….I would need to get an invoice or repair letter it would need to be from dealer, repair shop, appraiser, or another individual or organisation that is qualified in this area. I can’t quite remember the whole thing but something along those lines, so I had a self employed model car enthusiast take a look and he wrote a letter stating the problems, I have sent this to PayPal and they have now put it under review, what is the likelihood I will win, thanks in advance

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PayPal_JonK
Moderator
Moderator

Hello @Jonwhite1975

 

Welcome to the PayPal Community! Thanks for reaching out regarding your case. Unfortunately, it's hard to say which outcome may come from the details on your case. However, I'd recommend keeping an eye on your inbox or Secure Message Center for any updates on your case. You're welcome to reach out to our Customer Support teams for additional assistance as well. 

 

Good luck with your case!

 

  - Jon K 


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