I sold a working item and buyer wants to return

[Claire201]

I sold a fully working phone and the buyer had it for 2 weeks he went to get a new screen and back fitted and Said it was water damaged I did not sell a damaged phone to him now he wants to return it but he’s had it 2 weeks and also had the phone apart please help

[kernowlass]

@Claire201 

You don't have to refund if you don't want to, if you don't then the buyer has the right to open a dispute for item received but not as described.

HOWEVER as long as you put in as much information as possible in the dispute stage before the buyer escalates to a claim then you have a good chance of winning.

If you lose the buyer would have to return the phone back to you first at their own expense and trackable before you have to refund.