How to report a prblem in free form text

Zap2019
Contributor
Contributor

I'm trying to report a problem with one of my transactions, but this is a somewhat more involved case and does not fall into the streamlined reporting process that Paypal has built. No matter what option I choose, I eventually get to a point where I cannot proceed because none of the listed options is relevant. I need a means of reporting the problem in free form text so that someone can take care of it. I cannot simply call Customer Service because I'm bot hearing and speaking impaired. What would you suggest I do? Thanks for your help.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Zap2019 

https://www.paypal.com/il/smarthelp/contact-us      

Scroll down to click Message Us option below the Common Issues section.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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Zap2019
Contributor
Contributor

Thanks for your reply, but

When I click the link you specified in your reply, I indeed get a list of common issues. Below that list, I have 3 options:

1. Ask the Community

2. Resolution Center

3. Call Us

There is NO Message Us option

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