Fraudulent Email

TomKeogh97
New Community Member

Hello all, I have just received an email containing an invoice for an “M [removed]” for two lots of $300 to cover the cost of an American Express Gift Card. Being that I use GBP and not USD, I logged into my account and I can see that there are no recent nor pending transactions. The email does stipulate that it can take up to 24hrs for this to be reflected on my account. Has anyone experienced this before if not, similar? Many thanks, Tom

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kernowlass
Esteemed Advisor
Esteemed Advisor

@TomKeogh97 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity




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