Do I need to escalate a pending case in the resolution center awaiting seller's second response?

[Lynda189]

I disputed a purchase after going to the company and getting a, "Sorry, can't help you!" 
They responded saying to email them or DM to Facebook group.
I responded saying that I already went that route, and then included screenshots of others who have been told they can't get their money back even when there was proof the service was not provided.
The cases (it's two transactions for same company and I didn't get how to combine them until *after* I posted the first one) are now labeled as "need seller response."
If the seller doesn't respond, do I get the money reimbursed at the cut-off date? Or do I still need to escalate this?
The only time I've disputed anything before it was when I couldn't reach the company itself, but they responded to PayPal and reimbursed the money, so I'm new to this process.
Any guidance is appreciated.

[kernowlass]

@Lynda189 

Which dispute did you open ????

Did you escalate to a claim????

[Lynda189]

I disputed as it not being what I ordered. I haven't escalated. That's what I'm asking. Do I need to do that before it's closed?

[kernowlass]

@Lynda189 

Allow time for the seller to respond but ESCALATE before you hit the 20 days marker from when you opened the dispute.

If you don't it will auto-close in the sellers favour.

If you ask a question its always best to include what you have actually done if you want accurate advice. 

[Lynda189]

Thank you for the advice.

I did say exactly what I had done (and the responses I had gotten) in my original query.

[kernowlass]

@Lynda189 

Nope. You did not say which dispute you opened. Could have been service not received OR not as described OR an unauthorised etc.