Dispute and charges

[22LJ]

I have reached out to PayPal and they said it is real and to contact the company directly. The email address doesn't work. The phone number is out of the country. They randomly took money in July and then higher amounts in Oct and currently. I have a screenshot of the transactions. I never got a app for fitness? I want a refund because this is fraud and PayPal is allowing it!

[kernowlass]

@22LJ 

 A lot of times what happens is people accept a free trial for a product and forget to cancel and it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

However if it was an active subscription then you were authorising paypal to pay it so you can only get a refund if the merchant agrees to refund you.