Dispute Resolution

[jcoat007]

I sold something to a private party who filed a dispute with Paypal.  I was never notified about the dispute and Paypal refunded the buyer and closed the dispute.  My first notification of the dispute was when I received a text saying my account had a negative balance. Paypal customer service confirmed that no e-mail went out to notify me of the dispute and there are no messages in my account inbox. I have had two lengthy conversations with Paypal CS and they assure me that the issue is being reviewed,but nothing ever happens. I am now without the item I sold and over $1,000. Paypal is not listening and not resolving the issue. I have been a customer for many, many, many years and I buy and sell tens of thousands of dollars every year. I will close my account and never come back if I do get this issue resolved. This is totally unacceptable.

[kernowlass]

@jcoat007 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.