So I got a few issues with my account.
I’ve been happily using my account which I created in the States almost 12 years ago. There were a few years I was not in the States and I switched to another local online payment service, but I still occasionally used it when I was traveling so I got many fond memories with this account. I used the account to receive money from eBay and transferred money to my friends from different countries, and my friend even laughed about my account name because I accidentally chose a business account and had a random username back then. I was super grateful that customer services helped me to change my account type to a personal account and they’ve been really patient and thoughtful.
Last week, I purchased a french language learning app and I paid for the item on the 20th, but the transaction history showed I paid twice and they charged me on 14th as well which might sound ridiculous. So I filed a dispute with PayPal, and I got rejected another day, so I provided further info through the resolution center because I needed an explanation about these duplicate transactions. Today, I wanted to follow up on this case so I tried to login my account, but I realized there was no way for me to access it anymore because there was a 6 digit authentication code required which I never set up and I assume someone hacked my account and went to the security to set this verification. I got super worried and I created another account to access the community and here I am expressing my concerns regarding this dispute and security.
A new problem arose.
I moved to France recently, the new account I created doesn't look like the one I used before. The french interface looks really different, and I need to talk with the local bank representative to activate my french PayPal account. I really like my old account, and I do not know if it is mandatory to switch to the local service if you live in another country.
Can someone help me with this? And I think I should get the refund through my old account.
