Account disabled, but money was sent to the account with it not showing up, what do I do now?

[Ville429]

Hello so my paypal account got disabled recently, but I was trying to redeem some of my money on a gambling site and the gambling site had accidentally sent the money to my paypal account, I cannot see any of the balance on the account but when I contacted the gambling site about it they told me that the money had been already sent from their behalf and that I would need to contact paypal, but every time I try send a message to them there is no right topic to pick and I only get the automated messages back explaining policies.

[sharpiemarker]

@Ville429 

  
“Disabled” as in, a permanent limitation (can’t use account anymore) or a temporary limitation?

1. https://www.paypal.com/ie/smarthelp/contact-us      

2. Click Feedback and formal complaints

3. Choose the topic closest; like maybe “Limitation on my account” or “PayPal Policy/Product feature”
4. Click “Call Us” option on the bottom.   

5. Click “call us as guest”.

6. Call the customer service number, observing their business hours.

Or reach out to PayPal at Facebook or Twitter.    

https://www.facebook.com/PayPal     

Twitter: @AskPayPal