Account Permanently Limited

[bnbubu7]

Hello, I received an email saying my account is permanently limited due to some suspicisous activities but all I did was receiving money from selling my collection and sending it to my family. I have already provided the needed document like my ID, my utilities bill to prove my identity and address (the address in the bill is the old name of the area I live while I use the new name in my personal information). It's been nearly 2 weeks and I haven't heard from Paypal. Is there anything I can do to solve this and get my money back? What will happen to my money after 180 days?

[divya13]

Paypal is doing fraud with us make FIR against PayPal

[kernowlass]

@bnbubu7 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.