Account Limitation

[Joyce_Smith99]

I recently started to run my online business and I chose PayPal as the primary paying method for my clients.

Due to the sudden increase in funds in my account, PayPal has put limitations on my account.  

I have submitted everything PayPal asked for, and I handed in further information within a few hours after receiving notice that you need more details. So far, I have submitted the following: 

1. My business registration
2. ABN
3. My business model in detail 
4. My refund policy
5. Service agreements 
6. Service that I provide in detail 
7. Estimated income in the following months
8. My bank statements
9. My meetings schedules
10. Receipts for my clients
11. Contact information of my clients 
12. Email correspondence with my clients
13. My business website 
14. My photo ID

PayPal also got in touch with 4 of my clients, and 3 already got back to you within 24 hours. And I answered all the questions in detail already. 

The above information is more than substantial to verify my business and lift the limitations on my account. Yet, I am still waiting for no apparent logical reason. 

Due to the unfair limitations put on my account and the prolonged process of getting it resolved. I am facing cash flow issues for my business. 

Any suggestions as how I can solve this situation ASAP? 

[PayPal_Ayesha]

Hello @Joyce_Smith99,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know about the account limitations. Handling with a limitation can be quite concerning. I recognize the importance of getting this taken care of. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you need more detailed information, please reach out to our customer support team through the available options on our website so that our advisors can help you accordingly. Kindly note, once you have submitted the details, our concern tea will get back to you within a couple of days with the update via email.

Regards,
Ayesha