180 days hold and I am in dire need of the money in it.

nikkoislost
Contributor
Contributor

Hi PayPal,

 

I've been trying to call your hotline since your Twitter support is not even helpful.

(Unrelated information: My dad is currently undergoing chemotherapy for his Prostate Cancer)

I receive a payment from my online client for my services since I provide online consultancy to businesses and PayPal Limited my access, I'm no longer able to use PayPal and the money is stuck there for 180 days.

I'm in dire NEED of the money to continue to support my dad's medication and I can't afford to wait for 180 days for them to send me further instructions about the Money. I don't want to wait for my dad to die because of you holding the money that I earned and worked for. I beg of you PayPal, please let me withdraw the money.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nikkoislost 

 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

 Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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