Hello @Footshop,
Thank you for your post and welcome to our Community Help Forum!
I am sorry to know about the issue that you're facing currently. This might be due to a technical issue. I would suggest you log out of everything on your computer, and delete the cookies and temporary internet files through Windows Control Panels, and then try to download the statement. If you still face the same issue, kindly reach out to our customer support team so that our advisors can help you accordingly.
I hope this helps.
Ayesha
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