Payment Transaction History Older Than 7 Years.
So I have been going back and forth with paypal customer service for a while now and I have not been able to get an answer yet.
I want to download my payment transactions history that are older than 7 years. (from 2009 to 2011)
The download you can do in the activity tab only goes back 7 years from the day it is at the moment.
I have been told to use the "older version of the activity download tool" I dont know where and how to find it and the link in the message just brings me to the normal one that I have already tried.
I was wondering if anyone knew how I could do it as I keep waiting for a responce.
In such instances, you will need to request download of the activity choosing Statements in the Activity section. Here you can create a report with the timeframe you wish. It is not always instant, but Paypal will email a customised activity report once it is ready. Here is a link https://www.paypal.com//smarthelp/article/faq1007
Advice is voluntary.
Kudos / Solution appreciated.
I asked them about this on Twitter and they said:
"I completely understand your concern regarding finding a purchase from 2008. However, I am sorry to let you know that you can access and download transaction history only for the last 7 years. I sincerely apologize for the inconvenience. If you have any further queries or concerns, please feel free to reach out to us."
I assume they purge anything older than that. As far as I know, seven years is what's legally required to keep for some records.
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