Claim being reviewed will I be charged?

DmitriN
New Community Member

I opened a claim against a seller and won my refund and the case was closed. Then I got an email saying it was open so I closed the case, now it's saying it's being reviewed and I'm really confused. I can't seem to find a straight answer from paypal.

 

If my claim is being reviewed, will I be charged or have to repay? I thought a closed case was closed the end. I already won, after a month of of disputing, why wont they tell me what's going on? It just says it'll contact me for further information if needed. 

 

I just want to know what will happen from here, if I will have to repay or what is going on, but can't find the answer and the customer service is all automated so wont answer my questions.

 

Thank you all.

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1 REPLY 1

PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

If you received a refund it means the decision was made and is final. It sound slike the other party may have appealed the decision, however this will not affect your outcome.

 

-David R

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