Using a Canadian ebay gift card in app doesnt work

Robilomas
Contributor
Contributor

Hi, I bought a $15 Canadian eBay gift card to use through the eBay app. I've tried to use it during 2 different transactions. Each time, it does the same. Once I use it, then choose another method of payment (in my case, PayPal/Amex both times), it puts the transaction as PAYMENT PENDING. After a few hours, my transaction is canceled and I'm asked to pay again. I've contacted Amex and it's not from them. If I pay using PayPal only, no problem. Just when I use the digital ebay gift card. Help please.

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Robilomas

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues paying with an eBay gift card. I would recommend reaching out to eBay's Customer Support teams for further assistance.

 

Apologies for any inconvenience!

 

 - Jon K


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