Last month, we were forced to use paypal shipstation. I didn't have a 4x6 label printer, I have been using a Brother 710 for several years flawlessly. Realizing that it would be best to buy a new thermal transfer label printer, I followed the links through ShipStation, and they recommended the Dymo Labelwriter 4XL.
Being stuck with labels I needed to print, I bought one, same day delivery through Amazon.. that's as far as the good has gone.
I have spent hours going through every conceivable printing option, and despite all my hair pulling, I cannot print a full USPS label through the website.
Every time I try to print a USPS label through Shipstation, the top 1/4" or so of the label is missing.
- The print size is set up for a 4x6 label
- I have selected 4x6 label in the meager paypal shipstation preferences.
- I have tried to Fit to print area
- I have scaled it to 90%, it prints a smaller label with the top cut off.
If I buy UPS shipping through paypal shipstation, it prints the label perfectly.
If I purchase shipping on ebay, the same 4x6 label printer prints perfectly.
If I take the USPS shipstation label, save it as a PDF, open it in a PDF viewer and print it..... it prints the label perfectly.
Every time I try to print a USPS label through Shipstation, the top 1/4" or so of the label is missing.
I have contacted Shipstation. They said it's a problem with the printer. I told them it was the printer they recommended. They said, they don't recommend printers, so I sent the helpdesk a link to the shipstation.com that references the Dymo Labelwriter 4XL. https://help.shipstation.com/hc/en-us/articles/360025869832-Printing-Overview
Shipstations answer? "That is a post for Shipstation, our paid subscription plan, and not for the PayPal by ShipStation Shipping Center. "
subscription plan??? WHAT AM I BEING CHARGED $12/MONTH FOR THEN????
I am beyond frustrated by being forced to a new service, forcing my old printer obsolete, forced to buy a new printer, having printer issues AND being charged $12 for the added frustration.
