Iphone 13 not detecting Paypal Here (hard connect with Lightening to Headphone Jack.)

[katdada]

My iphone 13 is not detecting my Paypal Here cardreader. I have the triangle shaped reader that connects to my phone with a Lightening to Headphone Jack. When I connect the reader to my phone I get a 'Detecting Reader' message, but it never connects. I have iOS 16.3.1. I've already tried turning my phone off and on. Thank you!

[PayPal_JonK]

Hello @katdada, 

Welcome to the PayPal Community! Sorry to hear you've run into some issues with your device detecting your PayPal Here device. There may be a few different issues happening here, but I would recommend replacing the 3.5mm to Lightning adapter to see if that helps. If it doesn't, I might recommend upgrading to our new PayPal Zettle POS System that is replacing PayPal Here. As a quick heads up, PayPal Here will no longer be able to accept payments after April 3, 2023. 

Best wishes. I hope that helps, 

 - Jon K