I can't access my credit card account

[xuhu55]

I can't access my credit card accounts

This is what happens when I try to access my credit card account.

[PayPal_Bindu]

Hello @xuhu55,

Thank you for joining our community forum!

Sorry for the trouble! Please try clearing cache/cookies and also try using a different browser or device to access the credit cards account in your PayPal account. If you are trying to access through the mobile app, please try uninstalling and reinstalling the app to see if this works. 

Best wishes,

Bindu

[xuhu55]

@PayPal_Bindu None of these solutions ended up working.

[PayPal_JonK]

Hello @xuhu55, 

I'm sorry to hear that! Thank you for the additional info. I would recommend reaching out to our Customer Support teams to check into this a bit deeper. 

My apologies for any inconvenience this may cause, 

 - Jon K

[akabia1]

I am unable to make a payment or see any details to know what my balance is, the amount owed, and due date. Why is this even an issue?  There should be transparency.